Billing and Payment Information

billing

At each delivery our customers are left an invoice the looks like a credit card receipt.

Our cooler rentals are billed on the last day of the month for that month.

We send statements to our customers the first week of the month for the previous month.

When we mail statements we do not mail invoices unless they are requested. (an invoice fee will be charged)  We can also email statements, which do include all invoices for that month.

We ask that payments are received as soon as possible after receiving your statement unless you have made other arrangements.

There are four payment options available:

1. Pay Online with our “Click to Pay” system. CLICK

2. Via Check: Send to: H2Oregon 3575 Crates Way The Dalles, OR 97058

3. Call Customer Service to pay by phone (800) 829-9287.

4. Auto Pay (Monthly Billing): You can request to be put on auto pay. You will need to call to set this up with a Customer Service Agent and will need a credit card to put on file (800) 829-9287.

Should the account fall into 30-60 day overdue status a credit hold will be applied to your account along with a finance fee. If the bill falls into the 90 day status a final notice will be applied and service can be denied.

3 thoughts on “Billing and Payment Information

  1. I would like to receive invoice by email. I would also like to pay online. I’ve been a customer for several years. I tried your Click to Pay feature several times and it has failed. And this website does not show a way for existing customers to create or sign in to an account to pay. If you email my bill can I still send a check without a charge?

  2. We do not receive an invoice that looks like a credit card receipt at each delivery. If the delivery person can place one between my bottles that are left at the front door, with each delivery I would appreciate it.

  3. There is no way to log in as a customer and view current amounts due – but you are charging $2.75 to receive an invoice? When you click on one time payment it does not verify or list the current amounts due.

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