At each delivery our customers are left an invoice the looks like a credit card receipt.
Our cooler rentals are billed on the last day of the month for that month.
We send statements to our customers the first week of the month for the previous month.
When we mail statements we do not mail invoices unless they are requested. (an invoice fee will be charged) We can also email statements, which do include all invoices for that month.
We ask that payments are received as soon as possible after receiving your statement unless you have made other arrangements.
There are four payment options available:
1. Pay Online with our “Click to Pay” system.
2. Via Check: Send to: H2Oregon 3575 Crates Way The Dalles, OR 97058
3. Call Customer Service to pay by phone (800) 829-9287.
4. Auto Pay (Monthly Billing): You can request to be put on auto pay. You will need to call to set this up with a Customer Service Agent and will need a credit card to put on file (800) 829-9287.
Should the account fall into 30-90 day overdue status a credit hold will be applied to your account along with a finance fee. If the account falls into the 90 days past due status; service may be denied. Please contact the office at 541-296-6550.